sakura Privacy Policy

This page describes what we collect when you use sakura and how we keep that data protected. We at sakura take your privacy seriously. Our platform operates under strict data-handling practices, and we are transparent about how your information moves through our systems.

We collect personal data only to deliver our service — account verification, payment processing, and fraud prevention. We do not sell your data to third parties. Your information stays within our operational network and is shared only with payment processors, identity-verification partners, and legal authorities where required by law.

Our services are available only where local law permits. If you access sakura from a jurisdiction where online gaming is prohibited, we cannot process your account. We recommend you verify your local regulations before creating an account with us.

What we collect on sakura

We collect your email address, phone number, full name, date of birth, and residential address when you register. These details are required for account creation and identity verification. We also collect your payment method information — bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) — to process deposits and withdrawals.

When you use sakura, we log your activity: which games you play, your betting history, deposit and withdrawal records, and your IP address. This data helps us detect fraud, comply with anti-money-laundering rules, and improve our platform. We also collect device information — your browser type, operating system, and mobile app version — to ensure compatibility and troubleshoot technical issues.

Cookies and similar tracking tools are used to keep you logged in, remember your preferences, and measure how you navigate sakura. You can disable cookies in your browser settings, but some features may not work correctly.

How we use your data on sakura

Our primary use is account management and service delivery. We verify your identity to comply with KYC (Know Your Customer) regulations. We process your payments through licensed payment gateways. We monitor your account for suspicious activity — unusual login patterns, rapid withdrawals, or betting behaviour that suggests problem gambling.

We use your data to send you account notifications: deposit confirmations, withdrawal status updates, and security alerts. We may also send you promotional messages about new games or payment methods, but only if you have opted in. You can unsubscribe from marketing emails at any time.

We share your data with third-party processors only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to complete transactions. Identity-verification partners receive your name, date of birth, and address to confirm you are who you claim to be. These partners are bound by confidentiality agreements and cannot use your data for their own purposes.

Data security and retention on sakura

We encrypt all data in transit using SSL/TLS protocols. Your passwords are hashed and never stored in plain text. Our servers use firewalls, intrusion detection, and regular security audits. We do not guarantee absolute security — no system is immune to breach — but we follow industry-standard practices to minimize risk.

We retain your account data for as long as your account is active. After you close your account, we keep records for seven years to comply with anti-money-laundering and tax regulations. Payment records are retained longer due to banking requirements. You can request early deletion, but we may be unable to comply if legal obligations require us to keep the data.

Our servers may sit outside your jurisdiction. Data stored in other countries is still subject to our privacy commitments, but you acknowledge that local law enforcement in those countries may request access to your data. We will comply with lawful requests from authorities.

Contact us about your privacy on sakura

If you have questions about how we handle your data, or if you wish to exercise your rights, contact our support team. We respond to data-access requests within 30 days. You can reach us through the contact form on sakura or by emailing our privacy team directly. We also accept requests by post to our registered office in Jakarta.

We update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on sakura. Your continued use of our platform after an update means you accept the new terms.

Our commitment is simple: we collect only what we need, we protect it carefully, and we respect your right to know what we hold. If you do not agree with our practices, you may close your account at any time. We do not charge a fee for account closure or data deletion.