Why we verify accounts on sakura
Know Your Customer (KYC) verification is a legal requirement for gaming platforms in most jurisdictions. We use it to confirm your identity, prevent underage access, and detect fraudulent accounts. It also protects your own account — if someone tries to use your details without permission, our verification records help us catch it and lock down your funds.
On sakura, verification is tied to your withdrawal eligibility. You can browse games and place small bets before verification, but to cash out winnings or deposit larger amounts, you'll need to complete the process. This is not a barrier — it's a safeguard that keeps your money secure and ensures you're the only person who can access your account.
Documents we accept for sakura verification
We accept a range of government-issued photo IDs. The most common are:
- Indonesian national ID card (KTP)
- Passport (Indonesian or foreign)
- Driver's license (SIM)
- Military ID or civil service ID
Your ID must be current and clearly readable. We need to see your full name, date of birth, and ID number. If your ID is expired, we may still accept it if the photo is clear and your face is recognizable — but a current ID speeds up the process.
Along with your ID photo, we ask for a selfie taken on your phone. This confirms that you're the person in the ID. The selfie should show your face clearly, good lighting, and no filters or heavy makeup that changes your appearance. Take it in a quiet room with a plain background if you can — it helps our system match your face to your ID faster.
Step-by-step verification on sakura
- Open your account settings. Log into sakura on your phone or computer, tap your profile icon, and select "Verification" or "Account Security."
- Choose your ID type. Select which document you'll upload — KTP, passport, driver's license, or military ID.
- Upload your ID photo. Take a clear photo of both sides of your ID (or the front and back if it's a passport). Make sure the text and your photo are sharp and fully visible.
- Take a selfie. Use your phone's camera to take a photo of your face. Look straight at the camera, keep your face centered, and avoid shadows or glare.
- Submit and wait. Once you've uploaded both images, our system begins reviewing them. You'll see a status message on your account — usually "Under Review" or "Pending."
- Receive confirmation. We'll send you an email or SMS when your verification is complete. Your account status will change to "Verified," and you can now withdraw funds and access all features on sakura.
Typical verification timelines
Most verifications on sakura complete within a few hours. Our automated system checks your documents against common fraud patterns and compares your selfie to your ID photo. If everything matches, you're approved immediately.
In some cases, our team reviews your submission manually — this might happen if the image quality is unclear, or if our system flags something for a second look. Manual review usually takes a few hours longer, but rarely extends beyond a business day.
During major holidays like Idul Fitri or Idul Adha, processing may take slightly longer due to reduced staff. We recommend verifying your account before peak holiday periods if you plan to withdraw funds around those dates.
Key takeaways
- Verification is required to withdraw funds and access all sakura features
- Upload a clear photo of your ID and a matching selfie
- Most verifications complete within hours
- If rejected, we'll tell you why and let you resubmit
- Your verified account is tied to your payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet
What happens if verification is rejected
If your submission is rejected, sakura sends you a notification explaining why. Common reasons include blurry photos, mismatched faces, or an expired ID. You can resubmit immediately — there's no penalty for trying again.
If you're unsure why your submission was rejected, contact our support team. We have English-speaking staff in Jakarta, Surabaya, Bandung, Medan, and Semarang who can walk you through the process or clarify what we need.
Keeping your verified account secure
Once verified, your sakura account is linked to your identity and your payment method. Protect it by using a strong password, enabling two-factor authentication if available, and never sharing your login details. If you suspect someone has accessed your account without permission, change your password immediately and contact our support team.
Your verified status does not expire. As long as your account remains active and you follow our terms, you stay verified. If you close your account and reopen it later, you may need to verify again — but the process is the same and just as quick.